We love our all our fellow Freefitters worldwide and our mission is to provide you with the best American made products for your enjoyment and performance living every day!
But, we also put things in place so we don't get burned by rouges and ne'er-do-wells.
If you are not satisfied with your FREEFIT purchase you may return your purchase to us within 30 days of purchase for a refund.
The products you return to us must be new, unused/unworn, unwashed, undried and still have tags attached for refund and returned with all packaging and any other complementary items we gave you with them like coupons, wristbands, stickers, priceless jewels, etc.
We thoroughly inspect any returns and will reject returns that have any odors, stains, pulled treads, tears, etc.
No refunds for buyers remorse, damaging your product while opening package or other neglect.
All items marked DEMO and SALE are final.
Neither you nor we are the postal service so it's out of both of our hands after an item has shipped. It's extremely rare but sometimes stuff falls between the seats and gets lost for a time or is stolen (so make arrangement to foil any porch pirates plans to pilfer your booty). It's neither yours nor our fault but we will work with them to help to the extent we can if the postal service is at fault, though ultimately you deal with them not us. Any damage occurring during shipping is on the postal service as well.
To return the item, follow these steps:
- Email us with your intent and reason to return your purchase at firstname.lastname@example.org
- Re-package the product(s) we sent you
- We'll email you back with a return label
- Print out this label and affix to your package with purchase
- Drop off at your nearest post office
Please allow up to 5 business days for your refund to process once the returned product is received by our warehouse.
Limited Warranty. You have a 5-Year Limited Warranty on every new FREEFIT TBT. The warranty does not cover issues resulting from accidents, neglect, misuse, modification or weather including but not limited to water or impact damage, cosmetic or surface damage, color fading or variation, normal wear and tear, scratches, abrasions or any similar occurrences consequential to ordinary use of the product including damage caused by shipping.
Do not exceed the 300 pound weight limit on the trainer or use your trainer as a towing device, do not swing on it or stand in the handles or use any part of it on abrasive or sharp surfaces that degrade the materials causing them to fray or weaken which could lead to breaking and possible injury.
Be safe and use common sense in using your trainer. If it gets wet dry it and most importantly, don’t ever feed it after midnight.👹
Your Crew at FREEFIT